Hope is NOT a method statement

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Hope is NOT a method statement

Whether it's on combat operations in Afghanistan or managing multi-million dollar projects there's one word that my team have learned not to use when they're briefing me on their planned course of action.

 

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The most important thing I learned in the military

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The most important thing I learned in the military

A question from an audience member at a recent speaking engagement really got me thinking.  He simply asked me "what's the most important thing you learnt in the Army that transfers to your corporate life?"

Sure, we got to do lots of cool stuff like jump out of airplanes and abseil out of helicopters but as transferrable skills goes, they’ve got to be fairly low on the list of things I’d ever put on my resume.

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Ditch the "Feedback Sandwiches"

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Ditch the "Feedback Sandwiches"

What do your employees or subordinates feel when you ask the question “can I give you a little bit of feedback?"
 
Do they lean forward, eager for some morsel of insight that will bring light to a dark corner of their self-awareness or do they sigh inwardly and prepare themselves for the infliction of death by 1000 character flaws and stuff-ups?

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There's more to strategy than vision, guts & passion

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There's more to strategy than vision, guts & passion

I was leading a workshop for a group of GMs & CEOs recently when the subject of strategy came up.  It appeared that within the group there were strategies for everything – we had personal effectiveness strategies, time management strategies, strategies to stop smoking and even strategies to de-clutter and simplify life.  Then there were sales strategies, marketing strategies and customer service strategies to name but a few. But there was little actual strategy.

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Eliminate overwhelm by focusing on your Main Effort

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Eliminate overwhelm by focusing on your Main Effort

I was talking to a client this morning who had a classic case of the ‘overwhelms’ and even if you haven’t suffered from it, you’ll probably have seen the symptoms in others.  It's that feeling that the problems you’re facing are so big and so complex that the temptation to do absolutely nothing is, well, overwhelming.

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The difference between average and elite? One percent

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The difference between average and elite? One percent

Almost every time I speak or run any sort of leadership development workshop I hear some variation on the same two questions.  The first is “do you know Bear Grylls?” and the second is “what’s the difference between the SAS and the rest of the Army?”

The answer to the first question is “not any more” and the answer to the second is “just one percent”.

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Drive Continuous Improvement with a simple process

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Drive Continuous Improvement with a simple process

With the pace of business today it can be very tempting to finish a project and then rush off to the next one without even so much as a pause - after all there’s always a backlog of ‘stuff’ clamoring for our attention.

The way I see it, that ‘stuff’ can, and should, wait just a few moments more.

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Know the rules well & break them effectively

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Know the rules well & break them effectively

OK, so not everything in business has to be about innovation, creativity and 'thinking outside the box'.  Sometimes rigid processes and rules are really useful for both the organisation and the customer.  This wasn’t one of those times.

If you want your business to be efficient and streamlined, give your staff processes and procedures.  If, on the other hand, you want your people to be innovative and creative in how they solve problems and create customers who are raving fans, tell them when it’s ok to not follow them.

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Are You Getting Your Daily Endorphin Rush?

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Are You Getting Your Daily Endorphin Rush?

So, there I was, playing golf with my son a few days ago - both of us playing to win. Nothing strange or noteworthy about that.  Except my son was a few months shy of 3 years old and the first and only time I have EVER played golf was a month ago and involved more slicing and swearing than a Gordon Ramsay cookery show.  

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What Impression Are Your Staff Making?

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What Impression Are Your Staff Making?

As readers of my previous post will know, I was on holiday last week and it was two weeks of utter relaxation.  I flew back into Melbourne last Sunday and headed off to find our taxi.  Picture two parents with two large bags and a pram holding a less-than-happy child waiting for the lift.  The lift arrives and the doors open, as do the cargo area doors at the far end of the lift whereupon a security guard enters, holds up his hand in the style so beloved of traffic policemen everywhere and orders us to “just wait”.  I think to myself that perhaps he missed “Dealing With The Public (Who Pay My Wages) Skills 101”.

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Decisions - Over Coffee Or Under The Pump?

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Decisions - Over Coffee Or Under The Pump?

So, there I was lying beside the pool at my favourite hotel in Fiji – the Fiji Beach Resort on Denarau Island – and the waiter approaches.  Nothing unusual about that but then he casually informs us that a tsunami is on the way and could we start making our way to reception for more information.

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Your Words Become Your Actions

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Your Words Become Your Actions

I overheard an interesting conversation on the train a few days ago. I don’t normally eavesdrop private conversations on public transport, however on that day my headphones were buried deep in my bag and this girl had a particularly penetrating voice. Then she made a startling proclamation that stopped my attempts to ignore her – I simply had to know more! 

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Second Amongst Equals

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Second Amongst Equals

Here’s a question for you – who captained Australia in the 2011 Rugby World Cup?

Easy enough – it was James Horwill, and even if you spent the Spring of 2011 in total isolation then a quick look on Google would have thrown up the answer (actually 207 million answers, or thereabouts).

Now something a bit more difficult – who was Horwill’s vice-captain? His “right-hand man”?

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When The Student Is Ready

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When The Student Is Ready

Legislation unveiled in Victoria recently will allow students to sue their education provider for a ”failure to deliver training”.  Now I’m all for holding both individuals and organizations accountable for their actions, but where do we draw the line?

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Racing Improves The Breed

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Racing Improves The Breed

This post is dedicated to a complete stranger on a bicycle.

I ride into the office most days and I like nothing better than to feel the satisfied glow of having pushed myself physically as hard as I can every time – it’s been a way of life for me for as long as I can remember.

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